Refund Policy

If you believe a GridBeacon charge was made in error or you have another legitimate reason to request a refund, contact founder@gridbeaconhq.com as soon as possible and include the email address associated with your account and relevant transaction information.

Refund requests are reviewed based on the circumstances of the purchase, service usage, credits already consumed, duplicate or mistaken charges, applicable consumer law and the requirements of our payment processor.

Where a payment is processed through Paddle, any approved monetary refund is processed through Paddle rather than by a separate direct payment from GridBeacon.

Cancelling a subscription does not by itself create a refund for an already completed billing period. If you request a refund for a recent subscription charge, we will review the request together with relevant usage and applicable legal or payment-processor requirements.

Scan credits that have already been consumed by successfully processed scan work are generally considered used service. Refunds for fully or substantially consumed digital usage may be limited unless required by applicable law or approved under the payment processor's rules.

Refund requests for one-time credit packs will be reviewed based on whether the credits have been used and the circumstances of the transaction. Consumed credits may reduce or eliminate eligibility for a discretionary refund, subject to applicable law.

Please contact us promptly if you believe a payment was duplicated, unauthorized, fraudulent or otherwise incorrect. We will investigate the transaction and work with the payment processor where necessary.

Nothing in this Refund Policy limits any refund, cancellation or consumer rights that cannot be excluded under applicable law.

For information about stopping future recurring charges, see the GridBeacon Cancellation Policy.