Contact

Talk to a human.

Questions about your account, a scan, your subscription, billing or credits all reach the same inbox, and a person reads it.

Account and sign-in Scans and results Billing and credits

Email support

One address for everything. Write to us and a person will reply.

For a faster answer, include

The email address on your GridBeacon account.
A clear description of what happened.
If it involves a scan, the keyword and the date. That is usually enough for us to find it.

Email support: founder@gridbeaconhq.com
Operated by: Hustle 24/7
Billing and refunds: Write to the same address.Payments taken through Paddle can also be managed through Paddle’s own buyer support.

Before you write

How a geo-grid scan runs, what it costs in credits and how to read the results.

Plans, credit top-ups and how credits map to the points in a scan.

When a payment can be refunded and how to ask for it.

How your account and your data are protected.